How to File a Trouble ticket, report an instrument problem, or make a suggestion to improve service.

You can logon to the scheduling software in two ways.

Select Trouble Report located in either the upper right corner of the home page or under the Tools drop-down.

enter username and password then select login

We are using Request Tracker (an open source ticket software) from Best Practical.

Select New ticket in the upper left part of the window

Select the appropriate queue.

Another window appears.

Enter a Subject and then Describe the issue

Note: If there is a custom field, select the appropriate choice

Click on Create ticket.

The software will send e-mails to the appropriate people.

Logout then Home to return from the ticket software..

Wait for an e-mail response.

If you want to reply to the e-mail response, please login to the webserver, select the ticket and click on reply.

To avoid spam in the ticket system, we do not allow e-mail to enter.